Portal Guide

Learn how to manage your hosting environment securely.

Database Backups

You can securely download the latest snapshot of your database at any time to your local machine.

  • Backups are generated on a schedule by our servers.
  • Clicking Download .BAK on your dashboard will retrieve the most recent successful backup file.

Application Source Code

If you need an emergency copy of your live website files, use the Download .ZIP feature.

Note on Excluded Files: To ensure fast downloads and save bandwidth, system and cache folders are stripped from the zip file automatically. Excluded folders include bin, obj, node_modules, and .git.

Secure Deployments

You can push updates directly to your live application without needing FTP credentials. Our CI/CD pipeline ensures this happens safely without exposing the server to malware.

The Deployment Workflow:
  1. Upload: Submit your packaged .zip file (Max 120MB). This file should only contains files which will be copied or replaced for the application root directory. If this zip contains and parent directory, system will create sub directory underthe root which may stop working your web application.
  2. Quarantine & Scan: Files are extracted into a secure staging area where system will scans the payload for viruses and malwares.
  3. Maintenance Mode: If clean, your live site goes into temporary maintenance mode to safely release file locks.
  4. Overwrite: Files are replaced, and the application is restarted automatically.
Strict Security Policy:
Your deployment will be blocked if it contains undocumented file types.
Allowed formats include: .dll, .json, .config, .aspx, .cshtml, .cs, .js, .css, .html, .pdf, images, and web fonts.

Server Controls (IIS)

You have isolated administrative control over your specific Application Pool.

  • Stop Server: Gracefully shuts down your application worker process. Use this if you need to perform manual maintenance or if a deployment fails due to heavily locked files.
  • Start Server: Brings the application back online.
  • Recycle App Pool: Flushes the application memory and clears out cached application states. This is the recommended first step if your application becomes unresponsive. Expect 3 to 5 seconds of downtime while the process spins back up.